Tickets
Manage support requests efficiently with our flexible ticketing system.Creating a Panel
To start, click the Create Panel button in the tickets dashboard.
Basic Setup
Once created, you’ll need to configure the basics:- Panel Title: The name of your ticket panel.
- Panel Channel: The channel where the “Open Ticket” message and button will be sent.
Configuration Options
You can customize how tickets behave using the following options:
- Panel Message: The content of the embed message that users will see.
- Channel Naming Style:
ticket-number: e.g.,ticket-001ticket-username: e.g.,ticket-john
- Thread Mode: If enabled, tickets will be created as private threads instead of full channels.
- Use Dropdown: Users select the ticket type from a dropdown menu instead of clicking buttons.
- Limit Open Tickets: Restrict the number of open tickets a single user can have at once.
- Buttons per row: If not using a dropdown, select how many buttons appear per row (2-5).
Ticket Types & Categories
Click Add Option to define specific ticket types (e.g., Support, Bug Report).
For each option, you can configure:
- Label, Emoji, Color: The appearance of the button or dropdown item.
- Target Category: The category where new tickets are created.
- Archive Category: The category where closed tickets are moved.
- Support Role: Roles that are automatically tagged or added to the ticket.
- Open/Closed Prefix: Customize channel names (e.g.,
bug-001). - Welcome Message: The initial message sent inside the ticket (supports vars like
{user}).
Transcripts & Deployment
Finally, ensure you don’t lose history:- Auto create transcript: Automatically generates and saves a transcript when a ticket is closed.
- Transcript Channel: The channel where transcripts are sent.
